For decades, the company made money even as other airlines stumbled and went bankrupt. But the carrier has struggled to adapt to changes in air travel.
Category: Customer Relations
Apple and Goldman Sachs Must Pay Nearly $90 Million Over Apple Card Inquiry
The penalties and customer refunds stem from an investigation by the Consumer Financial Protection Bureau into Apple Card, which Goldman issues.
He Grew Up in the Shadow of the ‘Wolf of Wall Street.’ Then He Got Into Debt Settlement.
Ryan Sasson built a business that reaped hundreds of millions of dollars in fees for helping people negotiate down their debts. But former clients — and prosecutors — say it was exploitative.
Why Banks Are Suddenly Closing Down Customer Accounts
Surprised individuals and small-business owners can’t pay rent or make payroll, and no one ever explains what they did wrong.
Bob Jordan, Southwest Airlines’ CEO, on What Went Wrong
Southwest Airlines’ chief executive, Bob Jordan, said frigid temperatures and mistakes by the company caused its meltdown around Christmas.