For decades, the company made money even as other airlines stumbled and went bankrupt. But the carrier has struggled to adapt to changes in air travel.
Category: Jordan, Robert E (1960- )
Bob Jordan, Southwest Airlines’ CEO, on What Went Wrong
Southwest Airlines’ chief executive, Bob Jordan, said frigid temperatures and mistakes by the company caused its meltdown around Christmas.
Southwest’s Meltdown Could Cost It Up to $825 Million
The airline has not said how soon it will upgrade the systems that contributed to mass flight cancellations, or how much that will cost.